Knowledge base | Kayla Itsines

Fetching Files

We have a high number of guides being distributed and you may experience a delay on your "fetching files" page.

Your guides should load but it may take up to 15-20 minutes on this page. 

Here are some other helpful tips that will help you retrieve your download once you have passed your 'fetching file' page:

  • Ensure you have a strong internet connection as these are large files. 
     
  • Do not click the guide more than once to download. 
     
  • If you have purchased the Bikini Body Bundle, we recommend downloading the products individually. Rather than clicking 'download all'.
     
  • To continue accessing the digital guides, you'll need to save the files to your computer/iPhone. We recommend using a PDF-friendly application such as DropBox or iBooks.