Knowledge base | Kayla Itsines

How do I cancel my subscription?

You're more than welcome to cancel your Sweat with Kayla subscription but we will be sad to see you go :(

WebApp & Android

If you registered, and paid for, your Sweat with Kayla subscription with Kayla's website (WebApp) or via the Google Play Store, to cancel your subscription:

1. Go to your account settings
2. Scroll down and select 'Cancel Account' at the bottom of the screen:

Keep in mind this could take up to 24 hours to reflect in your account.

*If you subscribed via our website or the Google Play Store, however are now using the iOS App, your account is still linked to WebApp or Google Play and you will need to cancel your account by logging in to your WebApp or Google Play Account*
 

iOS

If you subscribed via the Apple (iOS) App and you would like to cancel your subscription, you will need to cancel your membership renewal in the iTunes store:

On your iPhone, iPad, or iPod touch

  1. On the Home screen, tap Settings.
  2. Tap App and iTunes Stores.
  3. Tap your Apple ID
  4. Tap View Apple ID. You might need to sign in.
  5. Under Subscriptions, tap Manage.
    If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
  6. Tap the subscription that you want to manage.
  7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
    Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

If you're having any further troubles be sure to get in touch with our team via the 'Contact Us' tab at the bottom of this screen. Please mention "Cancel Subscription" in the subject of your enquiry.