Knowledge base | Kayla Itsines

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Our Customer Service Team aim to get back to all queries within 1-3 business days. 

During the holiday season or high traffic months, you may experience a longer delay than this but this will be mentioned in your auto-reply after submitting your enquiry. 

If you have not received a reply from our Customer Service in a timely fashion, before getting back in contact with us please check your junk/spam mail folder. Often we have found that our replies end up here for customers with senstitive filters.

If your reply has not been found here, please get back in contact with us using the "Contact Us" tab at the bottom of this page.